Now Shipping Worldwide!

Shipping & Returns

Health + Safety: Our warehouse team is taking utmost precaution to keep their teams safe, and their facilities clean. Together, we’re taking it day by day and will continue to follow the guidance of the CDC, WHO and NHS.


You’ve got questions and we’ve got answers. If there’s something we haven’t covered, or if you’d like to talk to a real person, we’d love to hear from you. Email us at info@guardex.us and we’ll get back to you within 48 hrs, M-F.

SHIPPING 

Standard Shipping

  • Sent Monday through Friday, excluding holidays
  • Orders typically ship 1-2 business days after being placed
  • Shipping is free for orders over $50; otherwise, shipping is a $5.00 flat rate within the continental US
  • Orders are expected to arrive within 3-5 days from being shipped

Expedited Shipping

  • Orders typically ship 1-2 business days after being placed
  • Rush orders $10.00 flat rate are expected to arrive within 2-3 business days from being shipped

Where’s my order?

Note that orders ship within 1-2 business days after being placed.

After your order has shipped, you’ll receive an email confirmation with the tracking number. Please note that your tracking number may take 1-2 business days to become active, and USPS orders may experience delays.

How long will it take to receive my order? 

Orders typically ship within 1-2 business days after they’ve been placed. Friday afternoon and weekend orders typically ship out on Mondays. For standard shipping, orders within the continental U.S. should arrive within 5-7 business days. For those of us in a hurry, rush shipping should arrive within 2-3 business days.

INTERNATIONAL SHIPPING 

Do you ship internationally? 

Yes, we offer worldwide shipping! Pricing and options will be provided at checkout.

Please note, our UV-C pen and sets containing the pen are not available for international shipping.

Will I be charged international duties and/or taxes?

Customs duties and fees are the responsibility of the recipient. GuardeX does not have any control over these fees and we cannot advise as to what the cost will be, as they vary by country.The customer will be responsible for all duties, taxes and customs fees upon delivery. GuardeX is not responsible for shipping if you refuse your package from customs.

RETURNS

Due to the nature of our products, returns are offered only on select items. If your item arrives damaged please contact us at info@guardex.us  provide a clear picture and we will issue you a refund within 2-4 business days. 

Return Policy and Process

You can request a return or exchange up to 30 days after your order was placed. All returns must be unwashed, unworn and undamaged. 

Please note:

  • Items purchased (unworn, with tags, in original packaging) are eligible to return for credit or exchange only within 30 days of placing your order.
  • Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
  • Store credit requests are free to process and issued electronically; credits do not expire and can be used toward anything on our site.
  • Please allow up to 10 business days to receive and process your return request after your return package has been shipped.
  • If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
  • Damaged returns and returns sent back without prior authorization will be returned to sender.