You've got questions and we've got answers.
Questions about Shipping & Returns? Check them out here.
Who are you? What do you do?
Hello! We’re GuardeX. We make protective gear to keep you safe and empower you to live life to the fullest. Read more about our story here.
How do I know I can trust GuardeX face masks to keep me protected?
GuardeX is the first FDA-registered and lab tested mask in its category, with surgical-grade replaceable ProteX filters that offer a filtration efficiency greater than 95%.
Guardex masks made from GuardUP™ fabric have been successfully tested against a number of viruses and bacteria.
All of this adds up to maximum protection for you.
Is there a right way to wear my mask?
Your GuardeX Mask should fit snug and cover your nose, mouth and chin. Grasp the ear loops when putting your mask on and when taking it off. Avoid touching the front of your mask as it might be contaminated.
Is the GuardeX face mask adjustable?
Yes! Easily adjust the optifit ear loops and nose wire on your GuardeX face mask for maximum comfort. Simply wrap the ear loops around your ear and use the adjustable strap to find the perfect fit. Gently mold the nose wire across the bridge of your nose.
How do I wash my GuardeX mask?
Easy! Your GuardeX face mask is machine washable in cold water on the gentle cycle. To dry, tumble dry on a low setting. Avoid using bleach or fabric softeners when washing and drying your mask.
How many times can I wash my GuardeX mask?
The GuardeX mask can be washed up to 60 times. See above for instructions on washing.
How often should I change the filter in my mask?
GuardeX recommends that you replace your ProteX filter after 12 hours of use.
Will my GuardeX Face mask fog up my glasses?
Simply put— no! We designed GuardeX face masks with a moisture-wicking polyester/spandex blend. This antibacterial, antiviral fabric is lightweight which means that your breath doesn’t get trapped behind the mask resulting in the dreaded “foggy glasses.” The breathable fabric instead directs your breath through the mask, instead of out of the top of your mask.
Do you sell other personal protective gear?
Absolutely! In addition to our face mask, GuardeX offers a sanitizing UV-light pen and the only scented hand sanitizing lotion. Check out our full range of products here. Looking for a product you don’t see? Contact us at firstname.lastname@example.org. We’d love to hear from you!
What payment methods do you accept?
You can purchase on our website using a debit or credit card. We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay. You can choose these payment methods at checkout.
Is there a warranty on my GuardeX mask?
We guarantee any of our products made by us and sold through our online store to be free of defects. We gladly accept returns or exchanges of defective items with the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed at email@example.com.
Can I ask a question not listed here?
We love to hear from our customers! Send your questions directly to firstname.lastname@example.org and one of our customer services representatives will get back to you within 24-48 hours.